Shaw Direct Canada
Reviews and Complaints

See above I ordered receivers weeks ago but havent heard anything back.

Starting to wonder if Im still customer of Shaw .

Just want to know if they are coming as when the appointment was made Nov 13 11am to 3pm is the widow for service. Wondering if the person is going to arrive?

Had to sign contract to continue with rogers re upgrade with receivers who then deny you for 2 years to suspend or change account unless it was an upgrade.

I cry foul on that.

Unable to contact anyone by phone for numerous attempts at a minimum of 2 minutes per attempt. I ordered the upgrade equipment and was told it would be shipped, then I was notified that it would not be shipped because they had a deal for me and to contact them HOW the *** do I contact them if you won't answer the Friken phone.

A real person will phone me within the next 48 hours or I will be canceling you out.

Bruce Maddex acc.# 200-****-**** ph.# 780 214-**** thx Extremely pissed off long time customer. Maybe a customer of another supplier very shortly

I called Shaw about our TV losing about half the channels over 5 wks ago, the tech on the ph tried to help but nothing worked, so he made an appt for a service call & not until Aug 15th. In the mean time they continue to get their monthly payment & we are missing out on many channels.

This is not good service & if Telus would get their fibre optic cable in this area I would switch in a hear beat. Im really getting tired of Shans poor service.

I called Shaw 5 wks ago because we were losing channels. The tech on the ph tried a few things & nothing worked, so he made an appt for a service rep to come out-6 wks from the call .

He won7be here until Aug.15th. In the meantime were lucky if we can get 5 channels now.

In the meantime Im paying the full amt & getting nothing. Their service is so poor, but the hand is out for the money.

Did my monthly payment increase without any notice. In fact , it seem like it increased over $50 , plus I lost a channel that I noticed...Paramount.

Trying to find out how to upgrade Equipment to the latest version. Website is like going down a rabbit hole, chat wait time is ridiculous & nobody is returning telephone call. Time for a switch to a different provider as we have already lost so many channels

Shaw Direct is becoming a big rip off. They are forcing existing costumers to rent a new receiver because of their upgrades the no one asked for.

This is so unfair especially when you own your own equipment. Why should I pay Shaw extra money when their service is the most expensive out there and now they want to charge you for thier ffffing upgrades. I will be cancelling my account. Who's with me?

What about the seniors out there who are living on a budget.

How dare Shaw do this. I am so pissed off.

I need to change my contact email address on record for satilite tv.Tried to phone this morning but could not get anyone.

Nothing but junk with you guys.

Im not paying anything until you cancel my subscription via email

Go fuckyourself

In the past I could easily get in contact with a live agent. This has now become very difficult and despite being a customer for many years I may be forced to look elsewhere.

I waited 1h28 to talk with a technician agent because I couldn't receive any TV satellite signal. I made sure that my service with Shaw was active as it is for my RV at campsite.

The agent told me it was the fault of my Dish Winegard and the trouble had nothing to do with them and I was ask to call for a technician of Winegard. I was a bit upset because the equipment has less of 2 years old. I hang up and as I went outside ... I noticed the satellite dish on my RV is from Shaw!!

I called back but after 50 minutes of waiting I had to go back hom so I hang up. What a waste of time.. and still without a service that I am paying for.

I will look for my other options and I really want to find an alternative that will allow me to leave Shaw. Very bad service.

I WANTED TO PUT MY SERVICE ON SEASONAL BREAK AND WHEN I CALL 1 88* *** **** NO ANSWER, WHERE DO I GO FROM HERE.

To day Shaw direct added $5.99 to my bill for the digital box (multi receiver fee lol) I bought my boxes to AVOID these charges. Due to consumers leaving Shaw Direct tv they change the rules in an attempt to recoup the losses.

Shame on Shaw. JR, Jim would be pissed. Julie and Brand take note.

Im dumping my account Monday. What is this Russia?