Shaw Direct Canada
Reviews and Complaints

Losing signal repeatedly. Little rain or cloud no signal.

They sent someone here nothing wrong here. There th cheap to boost signal.

At least bell was quick to boost signal. Deserves 0 rating

I phoned 1 week ago to pay my bill which I did, and was assured that the confirmation would appear in an email. That did not happen.

Today I phoned at 4:25 CST and was given hours of up to 5:00pm but was also informed that office for financial matters was closed. I then resorted to the chat only to find I was number 20 in the queue. There was an option to cancel the app.

I have today received a robot call to inform me of my unpaid bill. and have been effectively blocked to talk to someone about this situation.

Called for their services on a Saturday in Sundre, Alberta. They had everything hooked up by Monday.

Not sure what really went wrong but I had satellite cable for only five hours before the signal was lost. I called the same day and they initially suggested a technician might come the next day, then informed me it would be on Friday.

Friday morning I received a call from Shaw Direct now saying they're sorry, but there won't be a technician in the area today and we'll have to reschedule for next Wednesday. I returned their receiver, thinking this isn't customer service as I'm sure the future issues would have been just as difficult.

I phoned this company as a long time customer. was on hold from 125*-***pm.

Went on net and virtual assistant keeps asking same question. i want to get a basic package.

With only 1 tv connected to the satellite, we have no viewing options. They refused to send a technician, who is 30 minutes away, to bring a replacement.

Horrible customer service.

Were a big sports family so no we cant watch games or the Olympics.

Very disappointed!! Dont become a customer.

Monthly charges keep increasing

and they are no longer affordable. Would like to speak with your loyalty department

They may be friendly, but 3 different customers service reps could not solve the problem...after 10 days they were to send a service technician who did not show up. When I called Customer Service, they said the Appointment was for the next day.

I said I work next day and wouldnt have made an Appt for that day.

I asked to speak to a Manager or have one ph me. So far, Ive not had a call back.

Donna

I would like to speak to someone who doesn't have a extremely heavy accent that I can't understand. I am so frustrated and angry

Rajiv was exceptionally kind , He listened to my complaints. He was understanding and thorough.

He gave 5 star service and ensured that future account verification was easier - with a red suggestions.

Thank goodness for this help!

Suggest less questions and more use of

One time text verification for customers who have disabilities.

All I can say is if you are with Shaw Satellite or Direct in any way shape or form you need to seriously consider other providers. I have dealt with this brutal company and never in my life have I seen such a disorganized, incompetent organization.

As a professional that analyzes companies for a living, I can say from 30 years experience, this is the worst company I have ever dealt with both personally and professionally.

If I could give negative stars I would without hesitation. Thank you.

Rogers Rogers Open. Never connects.

Prices are too high, poor customer service from Rogers outlets. Disregard customers wanting paper invoices. I know many people who asked for invoices mailed and instead, had their cable/internet shut off because they hadnt paid their bill.

No invoice maimed and the person doesnt do email or online banking. Very *** system

Recent network upgrade to Shaw system rendered my receiver hardware inoperable. When calling to aquire replacement hardware, was advised there would be an additional monthly rental fee for each receiver that needs to be replaced.

I asked why I had to pay more for a change at their end that was not backward compatible with existing hardware!?!?

I was advised that if I lock my account in for the next 2 years under contract, they would waive the rental fee for 1 replacement receiver.

I don't think it's fair or possibly even legal, to force members into contract. Nor should they be allowed to require hardware upgrade at members expense.

No further communication with Shaw Direct since.

Kudos to your employee Sohel Khabik. I've had trouble with PVR for over 2 weeks.

Numerous phone calls, visits to my TV store, many adjustments etc.

My new friend solved the problem in no time. I couldn't be more pleased with his performance.

Thank you Shaw and Sohel,

Marty

Not sure what is going on but the internet outages are ridiculous for the price we are paying monthly

System wont accept payment, l dont have a credit card. Im a senior, l have a visa debit, l have tried all methods to pay, nothing works.

I can only pay 68,25 a month, please do not add two months together, just 68.25 must show on my bill.

Please help, l canno pay this if your system will not accept. Thanks