Shaw Direct Canada
Shaw Direct Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shaw Direct Canada has 1.8 star rating based on 40 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Shaw Direct Canada to a friend or colleague.
- Rating Distribution
Pros: Deep pockets, It works in rural areas, No comment.
Cons: Poor customer care, Consistency, Price.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shaw Direct Canada has 1.8 star rating based on 40 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Shaw Direct Canada to a friend or colleague.
- Rating Distribution
Pros: Deep pockets, It works in rural areas, No comment.
Cons: Poor customer care, Consistency, Price.Recent recommendations regarding this business are as follows: "Phone needs to be answered in a timely matter within 5 minutes", "Look for other options and dont give Shaw/Rogers a nickel.", "More customers service", "Telus", "Try another provider".
Most users ask Shaw Direct Canada for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer | Calgary, AlbertaVery poor phone customer service
Need help was on phone and chat for 2 hours. Know one answered. Ending up driving down to Rogers in mall for help
User's recommendation: Phone needs to be answered in a timely matter within 5 minutes
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Verified Reviewer | Saskatoon, SaskatchewanIt is almost impossible to cancel
I tried to cancel my subscription on the website. This cannot be done.
You can suspend temporarily or add channels only.
Then I tried to use their chat. I was number 68 in line to start, after 25 minutes I was done to 40, then it canceled itself.
Then I tried calling.
After 1 hour, I had to hangup. I called back, it's now 57 minutes, still on hold.
DO NOT GET TRAPPED BY THIS CRAP COMPANY.avoid voila
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mississauga, OntarioBeen on hold 2 hours since 9am and still waitingl waiting for agent. Will be looking at different provider soon.
Trying to reduce my monthly plan, I used online services as requested and now I have to call. I've been on hold for 2 hours since 9am and am still waiting for an agent.
I will be looking at another provider now. This is the worst customer service.
I called in the past and still waited an hour. I'm not sure if this is because they merged with Rogers.
- It works in rural areas
- Customer service is long waits 2 hours
Preferred solution: Apology
User's recommendation: Try another provider
Tv connection is not working
Was on phone for 2 hours and chat never got through on either. The worst customer service, well there was never customer service because I never got through.
Drove down to the Roger service in mall. They were great helped use out.
Should have never had to leave our house. Telus is looking better and better.
User's recommendation: Telus
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Verified Reviewer | Lethbridge, AlbertaTv connection is not working
Yes have someone answer a phone or chat 2 hours on hold ridiculous. Had to drive to store for customer service to help.
They were great. Helped with problem
User's recommendation: More customers service
Payment went with Rodger’s last mint and tried to get it resolved by no success
I have tried to contact Shaw many times but could only get prompt to push this number never get to talk to a person
If a company really wants your business after many years of being with that company you should be able to talk to a representative not a machine !!!
User's recommendation: I will recommend but have billing mailed not email
Tried for two days to contact Shaw Direct to change my TV service and have not been able to get through.
We would like to change our service but it is impossible to get in contact with a customer rep either by phone or chat. I spent hours in que.
with no positive result.
This company is just plain horrible. Government should be doing something about this or allow more competition in so we can unload this service.
User's recommendation: Look for other options and dont give Shaw/Rogers a nickel.
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Verified ReviewerExtremely difficult to talk to a Shaw agent directly. Very poor aspect of customer service!
Simply tried to talk to an agent about seasonal hold. Quit discriminating against seniors who do not have the technical ability to do tasks online. Our money is the same as everyone elses when it comes to paying your bill!
Preferred solution: Simply make it easier to talk to a Shaw agent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMonthly charges increased by 10%!
I noticed on my last couple of bills that the rate per month was changing. I called to speak to a customer service representative and it took two hours before I got to talk to one.
She said the rates were changing to help bring the best services, but when I told her that channels were actually being dropped, not added, she could not tell me how that was better service. I asked to talk to someone who could help (her boss) and she transferred me over. When the automated answering service picked up, they let me know that the department was closed. So much for customer service.
I tried the next day and waited one hour and hung up because I had to go out. I called again the day after that (today) and have not yet gotten to talk to anyone.
It has been an hour so far. I don't remember it being like this before Rogers bought them, but it is very poor service right now.
- There are other providers that do the same thing
- Very poor customer service
- Huge rate increases with no added value
Preferred solution: Price reduction
User's recommendation: Avoid Shaw Direct is possible. Customer service have apparently been discontinued.
80% Price Increase in 12 Months
I'm on LTSS Digital Lite package. In August 2023 it as $20/month.
Just received notice it is going to $36/month. Even with the made up b.s. discounts like Autopay discounts, the increase is 40% Tried calling but had to hang up after an hour.
Tried Live Chat but after half an hour I'm still at queue position 28 when I started at 38. I knew it was going to get bad when Rogers took over Shaw but didn't think they would jack pricing this bad.
User's recommendation: Think twice before joining Shaw/Rogers
Cannot get my ppv channels
Service was respectful, professional , had to deal with not received ppv orders. Was credited, and received 4 free movies for my difficulty with direct satellite, I appreciate that.
User's recommendation: Be patient, life happens , you will be assisted
Result of PVR hard drive error
Phoned Shaw Direct tech department and told the technician about the hard drive error notice on my tv screen.He took me through the steps and corrected the problem. Then he told me because of what he had to do to fix the problem,I lost EVERYTHING I had taped on the PVR!
Also , I found out, I had to go through all the stations and get rid of all the stations that I was not subscribed to and click off the stations I do not use on the programming guide.
Are you telling me they can't fix This problem without everything being lost on the PVR and then having to reset all the stations?
This is pitiful in this age of technology!
It's time to find another tv provider. Anybody got some suggestions ?
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Verified Reviewer | Toronto, OntarioReview my Channels
As of this review I have been sitting on hold for over an hour. Shaw has discontinued their very convenient call back customer option.
I have also been waiting for the chat rep. Finally after waiting in the queue and answering their request for account number and pin the chat rep said they have to step away and another rep with be with me shortly. Back in the queue...
number 37! If you have a concern better be prepared to waste your time!!
User's recommendation: Find another provider. Customer service is worse than poor
I have been a long time Shaw customer before rogers took it over, I was quite pleased with the service for a long time, since rogers took it over it is horrendous.
PPV's I order are not complete or so pixelated you can't watch it, PVR's are the same incomplete..I have several that are trying to rerecord as I write this. A tiny bit of weather renders watching TV impossible.
I am seriously considering switching to Bell or hope that Telus has fiber optic in our area soon, I know they are working on it. Goodbye rogers and shaw
User's recommendation: DON"T USE SHAW OR ROGERS SOOOO BAD
Misinformed by agent
I was on Lts service (a few free channels to replace old analog signal for rural areas).
They offered basic package for a discount, and told me I could go back to Lts program anytime.
That wasn't true. I tried. "That program has expired, can't sign anyone up now"
Also, currently on hole for 1 hour 25 minutes as I try to cancel my service.
User's recommendation: Don't deal with Shaw.
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Verified Reviewer | Ottawa, OntarioCrap service.
Losing signal repeatedly. Little rain or cloud no signal.
They sent someone here nothing wrong here. There th cheap to boost signal.
At least bell was quick to boost signal. Deserves 0 rating
User's recommendation: Stay away
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The exact same thing happened to me. I'm going to call them and ask them what case such a steep increase in prices.
I would be interested to know which channels you are receiving. I have always wondered about what I should be getting.