Shaw Direct Canada

EXPENSIVE The cost is ridiculously high.

UNRELIABLE The service goes out in heavy rain and storms.

CHANNELS REMOVED They randomly remove channels without notice or lowering the cost.

POOR SUPPORT It takes 30-60 minutes to reach Customer Support.

VERY LONG WAIT TIMES Its taking ONE WEEK to get a technician to fix whatever is currently wrong with our service.

Rogers took over Shaw direct and now we pay more and get less.. thanks a lot Rogers. Currently looking to change companies.

Called in to cancel my service. Put on hold for over ten minutes.

My receiver kept freezing so they sent a new one.

Same thing is happening with the new one so I bought a TV thinking it had to be the problem. It ls the receiver

I have been a Shaw (Rogers) satellite customer for 22 years. Recently, high winds jarred the satellite dish on my roof out of alignment and knocked out my service.

I called technical support, and the soonest a technician could come was 14 days. When the technician arrived, he told me he couldn't re-align the dish because he wasn't allowed to go on the roof. (The dish is accessible from a single-story flat roof.) He said my only option was to install a 6'x6' -6' pole in the middle of my backyard and run a cable underground to the house. I find it hard to imagine that with all the rural satellite dishes that have been installed on roofs over the past 25+ years, Rogers-Shaw-Poynt360 doesn't have staff with fall training.

I was told my only option was to install a post. Reluctantly, I had to cancel my satellite service.

Horrible service

Extremely overpriced

Unreliable

Condescending and frustrating customer service

This company does not deserve your money

A Shaw Direct satellite dish stopped working. After spending almost one hour trying to get technical support, the customer support person refused to send out a technician to check it, and replace it if it could not be repaired.

I have been a Shaw customer for 18 years, and they were excellent. Since Rogers bought them, their service has been getting worse every year. I had four Motorola satellite receivers that worked very well, but Rogers insisted on replacing them with new ones, by Arris, which are inferior in my opinion. Three of the 'new' remote controls that came with the Arris receivers are not reliable and only work sporadically.

Also, the signals for music transmitted to the Arris by Shaw vary in strength, causing my AVRs to clip the audio. This never happened until 2024.

Been trying for over a month to call and cancel our account. Wait over 2 hours and still noone answers.

Finally today we get someone and its been a hour and a half, losing them calling us back... everytime he asks questions about account and the account number we have on our bill is wrong!! No wonder we could never set up an online account... so he says we have to pay our bill before it's disconnected..

so we pay over phone with credit card and then he starts asking us again account questions and I was like u have our account, u just took payment!? So why u still trying to find out account?? He is on the phone and we can hear background noise of a kitchen!!! And he is nowhere to be found.

Like we just wanted it disconnected over a month ago and still going through this. Unreal, totally horrible.

How do you get a manager to talk to?? Ridiculous

Have to use Phone to have your Satellite Services disconnected.

I am growing old on phone waiting for someone to answer. Should be allowed to do it online.

So, just last year Shaw raised the rates $12 and just looked at my statement March 31, 2025, and they are raising another $10. $22 bucks in the last year and showing "new" shows dated back in 2002 and older?

Do they even pay for programming that old?

At this rate I'll be surprised if anyone is still with these guys. What a rip-off

I have been on hold for more than 6 hours with no response from Shaw. All I wish to do is find out why some of my previous channels have gone.

I tried there website and wanted to CHAT, but I was put in a wait list of 70 and eventually cut off or kicked out. Next was a second try but there the wait list was 35 and only 1 dropped in 15 minutes.

Between very long wait times (45+ mins) with Customer Service, re-runs and reality programming you are better off streaming the shows you want.

Very poor customer service 00000000

Desperately need someone to pick up the call for technical support.

I hardly do not recommend. I has Shaw for a period of time at both my home and my trailer.

Ill plan on finding out of a much better deal through Cogeco. I cancelled both services. The agent I talked to told me that I had overpaid on one account and would go on the other account. I asked if he could not take what they would be and put it towards what I owed him.

He said he could and told me I had a balance of $4.24 Which I paid online immediately. Two months later I received a bill for $2.03. After spending over two hours, waiting for someone to answer, I was somehow disconnected. I attempted to call again, but gave up and went on their live chat.

I explained numerous times to the person which was of no use. She could only justify it by saying that the previous agent had made a mistake.

Granted its a small amount of money, but its a principle thing because my balance prior to this was 0. Will never return and will not recommend them.

I am done with you and your team you sent a 1.42 bill to a collection agency I am 75 years old and never missed a payment we have automatically payment s

I tried contacting Shaw customer service first by phone and was on hold for 45 minutes without reaching anyone. I had to hang up since I had another appointment.

Later, I tried to reach someone through their online 'Chat'.

After waiting online for another 2 hours, I gave up. This is a company that does not value its customers.