Shaw Direct Canada

I noticed on my last couple of bills that the rate per month was changing. I called to speak to a customer service representative and it took two hours before I got to talk to one.

She said the rates were changing to help bring the best services, but when I told her that channels were actually being dropped, not added, she could not tell me how that was better service. I asked to talk to someone who could help (her boss) and she transferred me over. When the automated answering service picked up, they let me know that the department was closed. So much for customer service.

I tried the next day and waited one hour and hung up because I had to go out. I called again the day after that (today) and have not yet gotten to talk to anyone.

It has been an hour so far. I don't remember it being like this before Rogers bought them, but it is very poor service right now.

Phoned Shaw Direct tech department and told the technician about the hard drive error notice on my tv screen.He took me through the steps and corrected the problem. Then he told me because of what he had to do to fix the problem,I lost EVERYTHING I had taped on the PVR!

Also , I found out, I had to go through all the stations and get rid of all the stations that I was not subscribed to and click off the stations I do not use on the programming guide.

Are you telling me they can't fix This problem without everything being lost on the PVR and then having to reset all the stations?

This is pitiful in this age of technology!

It's time to find another tv provider. Anybody got some suggestions ?

As of this review I have been sitting on hold for over an hour. Shaw has discontinued their very convenient call back customer option.

I have also been waiting for the chat rep. Finally after waiting in the queue and answering their request for account number and pin the chat rep said they have to step away and another rep with be with me shortly. Back in the queue...

number 37! If you have a concern better be prepared to waste your time!!

PPV's I order are not complete or so pixelated you can't watch it, PVR's are the same incomplete..I have several that are trying to rerecord as I write this. A tiny bit of weather renders watching TV impossible.

I am seriously considering switching to Bell or hope that Telus has fiber optic in our area soon, I know they are working on it. Goodbye rogers and shaw

I'm on LTSS Digital Lite package. In August 2023 it as $20/month.

Just received notice it is going to $36/month. Even with the made up b.s. discounts like Autopay discounts, the increase is 40% Tried calling but had to hang up after an hour.

Tried Live Chat but after half an hour I'm still at queue position 28 when I started at 38. I knew it was going to get bad when Rogers took over Shaw but didn't think they would jack pricing this bad.

Losing signal repeatedly. Little rain or cloud no signal.

They sent someone here nothing wrong here. There th cheap to boost signal.

At least bell was quick to boost signal. Deserves 0 rating

I phoned 1 week ago to pay my bill which I did, and was assured that the confirmation would appear in an email. That did not happen.

Today I phoned at 4:25 CST and was given hours of up to 5:00pm but was also informed that office for financial matters was closed. I then resorted to the chat only to find I was number 20 in the queue. There was an option to cancel the app.

I have today received a robot call to inform me of my unpaid bill. and have been effectively blocked to talk to someone about this situation.

Called for their services on a Saturday in Sundre, Alberta. They had everything hooked up by Monday.

Not sure what really went wrong but I had satellite cable for only five hours before the signal was lost. I called the same day and they initially suggested a technician might come the next day, then informed me it would be on Friday.

Friday morning I received a call from Shaw Direct now saying they're sorry, but there won't be a technician in the area today and we'll have to reschedule for next Wednesday. I returned their receiver, thinking this isn't customer service as I'm sure the future issues would have been just as difficult.

I phoned this company as a long time customer. was on hold from 125*-***pm.

Went on net and virtual assistant keeps asking same question. i want to get a basic package.

With only 1 tv connected to the satellite, we have no viewing options. They refused to send a technician, who is 30 minutes away, to bring a replacement.

Horrible customer service.

Were a big sports family so no we cant watch games or the Olympics.

Very disappointed!! Dont become a customer.

Monthly charges keep increasing

and they are no longer affordable. Would like to speak with your loyalty department

They may be friendly, but 3 different customers service reps could not solve the problem...after 10 days they were to send a service technician who did not show up. When I called Customer Service, they said the Appointment was for the next day.

I said I work next day and wouldnt have made an Appt for that day.

I asked to speak to a Manager or have one ph me. So far, Ive not had a call back.

Donna

I would like to speak to someone who doesn't have a extremely heavy accent that I can't understand. I am so frustrated and angry

Rajiv was exceptionally kind , He listened to my complaints. He was understanding and thorough.

He gave 5 star service and ensured that future account verification was easier - with a red suggestions.

Thank goodness for this help!

Suggest less questions and more use of

One time text verification for customers who have disabilities.

All I can say is if you are with Shaw Satellite or Direct in any way shape or form you need to seriously consider other providers. I have dealt with this brutal company and never in my life have I seen such a disorganized, incompetent organization.

As a professional that analyzes companies for a living, I can say from 30 years experience, this is the worst company I have ever dealt with both personally and professionally.

If I could give negative stars I would without hesitation. Thank you.