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Shaw Direct Canada

Shaw Direct Canada

www.shawdirect.ca
What is your customer experience with Shaw Direct Canada?

Shaw Direct Canada Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shaw Direct Canada has 1.7 star rating based on 54 customer reviews. Consumers are mostly dissatisfied.

  • 22% of users would likely recommend Shaw Direct Canada to a friend or colleague.

  • Rating Distribution
  • Pros: Deep pockets, It works in rural areas, No comment.
    Cons: Poor customer care, Consistency, Price.

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Media from reviews

Shaw Direct Canada - Won’t accept payment with any method. I do not have a credit card,...
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Top Shaw Direct Canada Reviews

Positive Review

"Cannot get my ppv channels"

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Service was respectful, professional , had to deal with not received ppv orders. Was credited, and received 4 free movies for my difficulty with direct...

Critical Review

"Poor Technical Support"

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I have been a Shaw (Rogers) satellite customer for 22 years. Recently, high winds jarred the satellite dish on my roof out of alignment and knocked out my...

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Steve F Bok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor Technical Support

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Updated by user Jun 03, 2025

Shaw has likely 1000's of satellites on customers' roofs. They have not invested in "falls training" safety certification and therefore their service staff cannot make repairs to Shaw equipment on roofs when dishes are no longer operating correctly.

Original review May 19, 2025

I have been a Shaw (Rogers) satellite customer for 22 years. Recently, high winds jarred the satellite dish on my roof out of alignment and knocked out my service.

I called technical support, and the soonest a technician could come was 14 days. When the technician arrived, he told me he couldn't re-align the dish because he wasn't allowed to go on the roof. (The dish is accessible from a single-story flat roof.) He said my only option was to install a 6'x6' -6' pole in the middle of my backyard and run a cable underground to the house. I find it hard to imagine that with all the rural satellite dishes that have been installed on roofs over the past 25+ years, Rogers-Shaw-Poynt360 doesn't have staff with fall training.

I was told my only option was to install a post. Reluctantly, I had to cancel my satellite service.

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Preferred solution: Apology

Lisa D Evf

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Verified Reviewer

Horrible service & exorbitant prices

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Horrible service

Extremely overpriced

Unreliable

Condescending and frustrating customer service

This company does not deserve your money

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Preferred solution: Price reduction

User's recommendation: Find any alternative

Lewis B Jgl

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Verified Reviewer
| map-marker Milton, Ontario

The second "tech support" person refused to send technician to check a Shaw Direct satellite which stopped working. I was a Shaw Direct customer for 20 years., but will not be much longer.

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A Shaw Direct satellite dish stopped working. After spending almost one hour trying to get technical support, the customer support person refused to send out a technician to check it, and replace it if it could not be repaired.

I have been a Shaw customer for 18 years, and they were excellent. Since Rogers bought them, their service has been getting worse every year. I had four Motorola satellite receivers that worked very well, but Rogers insisted on replacing them with new ones, by Arris, which are inferior in my opinion. Three of the 'new' remote controls that came with the Arris receivers are not reliable and only work sporadically.

Also, the signals for music transmitted to the Arris by Shaw vary in strength, causing my AVRs to clip the audio. This never happened until 2024.

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User's recommendation: Get some people who have sufficient technical knowledge, so they can useful technical advice to subscribers who have problems.s

Shawn F Abd

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Verified Reviewer

Because they are so horrible now to deal with!!!

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Been trying for over a month to call and cancel our account. Wait over 2 hours and still noone answers.

Finally today we get someone and its been a hour and a half, losing them calling us back... everytime he asks questions about account and the account number we have on our bill is wrong!! No wonder we could never set up an online account... so he says we have to pay our bill before it's disconnected..

so we pay over phone with credit card and then he starts asking us again account questions and I was like u have our account, u just took payment!? So why u still trying to find out account?? He is on the phone and we can hear background noise of a kitchen!!! And he is nowhere to be found.

Like we just wanted it disconnected over a month ago and still going through this. Unreal, totally horrible.

How do you get a manager to talk to?? Ridiculous

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Cons:
  • Horrible customer service

Preferred solution: Our service disconnected!!

Resolved
Burma Ifh

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Verified Reviewer

Resolved: Trying to disconnect services.

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Updated by user Jan 21, 2025

Company fixed the issue and I have been provided with apology. Finally got account closed after waiting 3 hours on phone.

Original review Jan 06, 2025

Have to use Phone to have your Satellite Services disconnected.

I am growing old on phone waiting for someone to answer. Should be allowed to do it online.

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Cons:
  • Zero customer service

User's recommendation: Get your Tv from anybody but Shaw

Anonymous
map-marker Brampton, Ontario

Overcharged for old programming?

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So, just last year Shaw raised the rates $12 and just looked at my statement March 31, 2025, and they are raising another $10. $22 bucks in the last year and showing "new" shows dated back in 2002 and older?

Do they even pay for programming that old?

At this rate I'll be surprised if anyone is still with these guys. What a rip-off

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User's recommendation: Don't bother.

ike h Ybt

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Verified Reviewer

I can not talk to an agent od Shaw

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Updated by user Jan 14, 2025

They did call but I have been on the road so I could not take the call. They left a call back number for me to try.

Original review Jan 13, 2025

I have been on hold for more than 6 hours with no response from Shaw. All I wish to do is find out why some of my previous channels have gone.

I tried there website and wanted to CHAT, but I was put in a wait list of 70 and eventually cut off or kicked out. Next was a second try but there the wait list was 35 and only 1 dropped in 15 minutes.

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Preferred solution: A response for Shaw

User's recommendation: In is nearly impossible to talk to an agent so if you want to take whatever they change your channels to, stay with them.

Anonymous
map-marker Foothills, Alberta

Dreadful Customer Service & Programming

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Between very long wait times (45+ mins) with Customer Service, re-runs and reality programming you are better off streaming the shows you want.

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User's recommendation: Absolutely NOT!

Anonymous
map-marker North Vancouver, British Columbia

Poor service

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Very poor customer service 00000000

Desperately need someone to pick up the call for technical support.

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Anonymous
map-marker Toronto, Ontario

Billingg

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I am done with you and your team you sent a 1.42 bill to a collection agency I am 75 years old and never missed a payment we have automatically payment s

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User's recommendation: Never deal with this company

Resolved
Esko V

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Verified Reviewer

Resolved: No Customer Service !!!

Updated by user Dec 27, 2024

Company fixed the issue and I have been provided with apology. I just held online for over 2 and a half hours until someone finally answered.

Shaw should really improve their customer service so customers don't have to waste their time on hold waiting for someone to answer. Some other companies allow you to leave a call-back number so you don't have to wait on-hold for hours!

Original review Dec 19, 2024

I tried contacting Shaw customer service first by phone and was on hold for 45 minutes without reaching anyone. I had to hang up since I had another appointment.

Later, I tried to reach someone through their online 'Chat'.

After waiting online for another 2 hours, I gave up. This is a company that does not value its customers.

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Cons:
  • Lack of customer support

Preferred solution: I would like to be able to speak with a real customer support agent about changes to our account.

User's recommendation: Don't choose Shaw Direct

Anonymous
map-marker Dundas, Ontario

Highly do not recommend. Poor customer servive

I hardly do not recommend. I has Shaw for a period of time at both my home and my trailer.

Ill plan on finding out of a much better deal through Cogeco. I cancelled both services. The agent I talked to told me that I had overpaid on one account and would go on the other account. I asked if he could not take what they would be and put it towards what I owed him.

He said he could and told me I had a balance of $4.24 Which I paid online immediately. Two months later I received a bill for $2.03. After spending over two hours, waiting for someone to answer, I was somehow disconnected. I attempted to call again, but gave up and went on their live chat.

I explained numerous times to the person which was of no use. She could only justify it by saying that the previous agent had made a mistake.

Granted its a small amount of money, but its a principle thing because my balance prior to this was 0. Will never return and will not recommend them.

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User's recommendation: You can not expect to get accurate information

Anonymous
map-marker The Cottages, Ontario

Zero customer support

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Shaw, by far has the worst customer support I have ever experienced - their online chat is ridiculous. They put you in a HUGE Que and before that comes even close to getting help it disconnects. After many attempts I was able to talk to someone re excess billing and asked for a supervisor to call me but NO luck at all - so I tried online and telephone support and could not get ANYONE - I am looking for options so I can tell Shaw to stick their service you know where

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User's recommendation: Stay away from shaw - better off to stream off the internet - NO SUPPORT and they overbill

Steven L Sfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saskatoon, Saskatchewan

It is almost impossible to cancel

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I tried to cancel my subscription on the website. This cannot be done.

You can suspend temporarily or add channels only.

Then I tried to use their chat. I was number 68 in line to start, after 25 minutes I was done to 40, then it canceled itself.

Then I tried calling.

After 1 hour, I had to hangup. I called back, it's now 57 minutes, still on hold.

DO NOT GET TRAPPED BY THIS CRAP COMPANY.avoid voila

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Anonymous
map-marker Toronto, Ontario

No help

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Over one hour on hold to fix same problem that was fixed 2 weeks, we gave up, seems they're more interested in paying hundreds of millions to baseball players, I'll be changing to a service that cares about customers.

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Carol F Zvk

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Verified Reviewer
| map-marker Calgary, Alberta

Very poor phone customer service

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Need help was on phone and chat for 2 hours. Know one answered. Ending up driving down to Rogers in mall for help

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User's recommendation: Phone needs to be answered in a timely matter within 5 minutes

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