Shaw Direct Canada

Been trying for over a month to call and cancel our account. Wait over 2 hours and still noone answers.

Finally today we get someone and its been a hour and a half, losing them calling us back... everytime he asks questions about account and the account number we have on our bill is wrong!! No wonder we could never set up an online account... so he says we have to pay our bill before it's disconnected..

so we pay over phone with credit card and then he starts asking us again account questions and I was like u have our account, u just took payment!? So why u still trying to find out account?? He is on the phone and we can hear background noise of a kitchen!!! And he is nowhere to be found.

Like we just wanted it disconnected over a month ago and still going through this. Unreal, totally horrible.

How do you get a manager to talk to?? Ridiculous

I have been on hold for more than 6 hours with no response from Shaw. All I wish to do is find out why some of my previous channels have gone.

I tried there website and wanted to CHAT, but I was put in a wait list of 70 and eventually cut off or kicked out. Next was a second try but there the wait list was 35 and only 1 dropped in 15 minutes.

I tried contacting Shaw customer service first by phone and was on hold for 45 minutes without reaching anyone. I had to hang up since I had another appointment.

Later, I tried to reach someone through their online 'Chat'.

After waiting online for another 2 hours, I gave up. This is a company that does not value its customers.

Have to use Phone to have your Satellite Services disconnected.

I am growing old on phone waiting for someone to answer. Should be allowed to do it online.

Shaw, by far has the worst customer support I have ever experienced - their online chat is ridiculous. They put you in a HUGE Que and before that comes even close to getting help it disconnects. After many attempts I was able to talk to someone re excess billing and asked for a supervisor to call me but NO luck at all - so I tried online and telephone support and could not get ANYONE - I am looking for options so I can tell Shaw to stick their service you know where

I tried to cancel my subscription on the website. This cannot be done.

You can suspend temporarily or add channels only.

Then I tried to use their chat. I was number 68 in line to start, after 25 minutes I was done to 40, then it canceled itself.

Then I tried calling.

After 1 hour, I had to hangup. I called back, it's now 57 minutes, still on hold.

DO NOT GET TRAPPED BY THIS CRAP COMPANY.avoid voila

Need help was on phone and chat for 2 hours. Know one answered. Ending up driving down to Rogers in mall for help

I am trying to cancel my father's account. He recently passed away.

I waited for over an hour on hold twice, no answer.

Third time over 2 1/2 hrs on hold, no answer. Tried the virtual chat, after waiting 45 minutes, was told they can't help you have to call the number that leaves you on hold.

Trying to reduce my monthly plan, I used online services as requested and now I have to call. I've been on hold for 2 hours since 9am and am still waiting for an agent.

I will be looking at another provider now. This is the worst customer service.

I called in the past and still waited an hour. I'm not sure if this is because they merged with Rogers.

Answer the damn phone. Ive had to waste well over 2 hours waiting for someone to say something. Suggest you get a queque line.

Was on phone for 2 hours and chat never got through on either. The worst customer service, well there was never customer service because I never got through.

Drove down to the Roger service in mall. They were great helped use out.

Should have never had to leave our house. Telus is looking better and better.

The Shaw phone setup is totally useless because nobody will answer. I was on the phone for over one hour today .

It is absolutely ridiculous that a company the size of Shaw/Rogers cannot have a system that works to reply to customers. I may just cancel my autopay to see what theyll do because I dont to to deal with their ineptitude.

We would like to change our service but it is impossible to get in contact with a customer rep either by phone or chat. I spent hours in que.

with no positive result.

This company is just plain horrible. Government should be doing something about this or allow more competition in so we can unload this service.

Yes have someone answer a phone or chat 2 hours on hold ridiculous. Had to drive to store for customer service to help.

They were great. Helped with problem

I have tried to contact Shaw many times but could only get prompt to push this number never get to talk to a person

If a company really wants your business after many years of being with that company you should be able to talk to a representative not a machine !!!