Shaw Direct Canada

Horrible service

Extremely overpriced

Unreliable

Condescending and frustrating customer service

This company does not deserve your money

A Shaw Direct satellite dish stopped working. After spending almost one hour trying to get technical support, the customer support person refused to send out a technician to check it, and replace it if it could not be repaired.

I have been a Shaw customer for 18 years, and they were excellent. Since Rogers bought them, their service has been getting worse every year. I had four Motorola satellite receivers that worked very well, but Rogers insisted on replacing them with new ones, by Arris, which are inferior in my opinion. Three of the 'new' remote controls that came with the Arris receivers are not reliable and only work sporadically.

Also, the signals for music transmitted to the Arris by Shaw vary in strength, causing my AVRs to clip the audio. This never happened until 2024.

Been trying for over a month to call and cancel our account. Wait over 2 hours and still noone answers.

Finally today we get someone and its been a hour and a half, losing them calling us back... everytime he asks questions about account and the account number we have on our bill is wrong!! No wonder we could never set up an online account... so he says we have to pay our bill before it's disconnected..

so we pay over phone with credit card and then he starts asking us again account questions and I was like u have our account, u just took payment!? So why u still trying to find out account?? He is on the phone and we can hear background noise of a kitchen!!! And he is nowhere to be found.

Like we just wanted it disconnected over a month ago and still going through this. Unreal, totally horrible.

How do you get a manager to talk to?? Ridiculous

Have to use Phone to have your Satellite Services disconnected.

I am growing old on phone waiting for someone to answer. Should be allowed to do it online.

So, just last year Shaw raised the rates $12 and just looked at my statement March 31, 2025, and they are raising another $10. $22 bucks in the last year and showing "new" shows dated back in 2002 and older?

Do they even pay for programming that old?

At this rate I'll be surprised if anyone is still with these guys. What a rip-off

I have been on hold for more than 6 hours with no response from Shaw. All I wish to do is find out why some of my previous channels have gone.

I tried there website and wanted to CHAT, but I was put in a wait list of 70 and eventually cut off or kicked out. Next was a second try but there the wait list was 35 and only 1 dropped in 15 minutes.

Between very long wait times (45+ mins) with Customer Service, re-runs and reality programming you are better off streaming the shows you want.

Very poor customer service 00000000

Desperately need someone to pick up the call for technical support.

I am done with you and your team you sent a 1.42 bill to a collection agency I am 75 years old and never missed a payment we have automatically payment s

I tried contacting Shaw customer service first by phone and was on hold for 45 minutes without reaching anyone. I had to hang up since I had another appointment.

Later, I tried to reach someone through their online 'Chat'.

After waiting online for another 2 hours, I gave up. This is a company that does not value its customers.

I hardly do not recommend. I has Shaw for a period of time at both my home and my trailer.

Ill plan on finding out of a much better deal through Cogeco. I cancelled both services. The agent I talked to told me that I had overpaid on one account and would go on the other account. I asked if he could not take what they would be and put it towards what I owed him.

He said he could and told me I had a balance of $4.24 Which I paid online immediately. Two months later I received a bill for $2.03. After spending over two hours, waiting for someone to answer, I was somehow disconnected. I attempted to call again, but gave up and went on their live chat.

I explained numerous times to the person which was of no use. She could only justify it by saying that the previous agent had made a mistake.

Granted its a small amount of money, but its a principle thing because my balance prior to this was 0. Will never return and will not recommend them.

Shaw, by far has the worst customer support I have ever experienced - their online chat is ridiculous. They put you in a HUGE Que and before that comes even close to getting help it disconnects. After many attempts I was able to talk to someone re excess billing and asked for a supervisor to call me but NO luck at all - so I tried online and telephone support and could not get ANYONE - I am looking for options so I can tell Shaw to stick their service you know where

I tried to cancel my subscription on the website. This cannot be done.

You can suspend temporarily or add channels only.

Then I tried to use their chat. I was number 68 in line to start, after 25 minutes I was done to 40, then it canceled itself.

Then I tried calling.

After 1 hour, I had to hangup. I called back, it's now 57 minutes, still on hold.

DO NOT GET TRAPPED BY THIS CRAP COMPANY.avoid voila

Over one hour on hold to fix same problem that was fixed 2 weeks, we gave up, seems they're more interested in paying hundreds of millions to baseball players, I'll be changing to a service that cares about customers.

Need help was on phone and chat for 2 hours. Know one answered. Ending up driving down to Rogers in mall for help