Contact Shaw Direct Canada Customer Service
Shaw Direct Canada Phone Numbers and Emails
Toll-Free Number:
-
(888) 554-7827
Shaw Direct Canada Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shaw Direct Canada Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shaw Direct Canada is 8885547827.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 9 minutes.
Be prepared for the call as Shaw Direct Canada may ask you for the following information to identify you as a customer: address, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shaw Direct Canada Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shaw Direct Canada is 8885547827.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 9 minutes.
Be prepared for the call as Shaw Direct Canada may ask you for the following information to identify you as a customer: address, first and last name or email.
People call Shaw Direct Canada mainly because of product/ service, activation/ cancellation, payments and charges.
Most customers feel very satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Shaw Direct Canada Website:
Shaw Direct Canada Help Center:
Shaw Direct Canada Customer Service Reviews
I noticed on my last couple of bills that the rate per month was changing. I called to speak to a customer service representative and it took two hours before I got to talk to one.
She said the rates were changing to help bring the best services, but when I told her that channels were actually being dropped, not added, she could not tell me how that was better service. I asked to talk to someone who could help (her boss) and she transferred me over. When the automated answering service picked up, they let me know that the department was closed. So much for customer service.
I tried the next day and waited one hour and hung up because I had to go out. I called again the day after that (today) and have not yet gotten to talk to anyone.
It has been an hour so far. I don't remember it being like this before Rogers bought them, but it is very poor service right now.
Rogers Rogers Open. Never connects.
Prices are too high, poor customer service from Rogers outlets. Disregard customers wanting paper invoices. I know many people who asked for invoices mailed and instead, had their cable/internet shut off because they hadnt paid their bill.
No invoice maimed and the person doesnt do email or online banking. Very *** system
I tried contacting every way I could for 2 hours to get help.Nothing!
Then tried to send me to a sight for additional fee,which I've been down the road with that sight regarding another different issue.Zero,I mean zero customer service,Absolutely disgusting.I will be contacting Telus tomorrow.Ive been Shaw for over 20 years.so disgusted and frustrated
How Good is Shaw Direct Canada's Customer Service?
Summary of Shaw Direct Canada Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shaw Direct Canada?
Product/ Service Question:
- “Landline is not working”
- “Cable not working”
- “My internet and home phone are not working”
Payments and Charges Question:
- “About billing”
- “Billing”
- “Bill inquiry”
Staff Question:
- “No satellite service on my box”
- “I did not contact shaw cable I hung up due to a long waiting period and layer found out they had a service outage”
- “Complaint customer service”
Activation/ Cancellation Question:
- “I want to cancel subscription”
- “Cancel my account”
- “Renew contract”
Request for Information Question:
- “I need help to getMy regular channels back I am stuck on channels in the hundreds can I talk with a human please”
- “About my email”
- “Question about installation”
Account Question:
- “My email has been hacked & is being used to send scam messages to people”
- “Inactive acct”
- “Paid my ex wife's account, not mine.”
Shipping and Delivery Question:
- “Does my package include Disney channel”
- “Where is all of my channels itvsay list satellite on all channels”
Return/ Replace Question:
- “To change my satalite service”
- “I want to know why they change my service to rogers”
Other Question:
- “No cell email”
- “Remove adult channels”
- “Cannot get my ppv channels”
Compare Shaw Direct Canada To
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