Shaw Direct Canada
Reviews and Complaints

Rogers Rogers Open. Never connects.

Prices are too high, poor customer service from Rogers outlets. Disregard customers wanting paper invoices. I know many people who asked for invoices mailed and instead, had their cable/internet shut off because they hadnt paid their bill.

No invoice maimed and the person doesnt do email or online banking. Very *** system

Recent network upgrade to Shaw system rendered my receiver hardware inoperable. When calling to aquire replacement hardware, was advised there would be an additional monthly rental fee for each receiver that needs to be replaced.

I asked why I had to pay more for a change at their end that was not backward compatible with existing hardware!?!?

I was advised that if I lock my account in for the next 2 years under contract, they would waive the rental fee for 1 replacement receiver.

I don't think it's fair or possibly even legal, to force members into contract. Nor should they be allowed to require hardware upgrade at members expense.

No further communication with Shaw Direct since.

Kudos to your employee Sohel Khabik. I've had trouble with PVR for over 2 weeks.

Numerous phone calls, visits to my TV store, many adjustments etc.

My new friend solved the problem in no time. I couldn't be more pleased with his performance.

Thank you Shaw and Sohel,

Marty

Not sure what is going on but the internet outages are ridiculous for the price we are paying monthly

System wont accept payment, l dont have a credit card. Im a senior, l have a visa debit, l have tried all methods to pay, nothing works.

I can only pay 68,25 a month, please do not add two months together, just 68.25 must show on my bill.

Please help, l canno pay this if your system will not accept. Thanks

I have been trying to contact Shaw for over a hour. No numbers work or busy. This is not first time service with Shaw sucks

I have to waste my time calling in twice in the last two months. Was never acknowledged about the safe return of TV cable box and still charge for TV service.

Then charge $400 for unreturned equipment. Absolutely disappointing when they are so unorganized and completely incompetent.

Then they are now charging me more for my other services. Speechless.

I tried contacting every way I could for 2 hours to get help.Nothing!

Then tried to send me to a sight for additional fee,which I've been down the road with that sight regarding another different issue.Zero,I mean zero customer service,Absolutely disgusting.I will be contacting Telus tomorrow.Ive been Shaw for over 20 years.so disgusted and frustrated

I've tried every way to contact you for hours!Zero,zero,zero results.Beyond disappointing,the run around is ridiculous.I will have to after 20 years switch to Telus

I called i was being overcharged the gentleman looked into it and rectified ot immediatedly thank you100%

I was late payong my account because I don't get a statement anymore to tell me when my

payment is due.

Been trying since 11:30 to get hold of customer service. No one responds. Your virtual service is the worst Ive ever dealt with.

Phoned about Global channel slow cityTV channel says unsubscribed. Tried online I am not putting my card number on line.

What??? Shaw service was great until rogers. What happened to leave number well call back.

Mr Rogers screwed his mom and sister doesnt care for customer. Read awful reviews about cell servie

Billing? I need my acct number to pay bill online, please call or text 906322**** or email Or what is Shaw billing ph number?

Not yet delivered I have no tv programs. The receivers sure have been delivered this week. Still waiting.