Anonymous
map-marker Winnipeg, Manitoba

Can't get a straight answer without having to pay extra $2 to have issues resolved..

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I would like to speak to someone who doesn't have a extremely heavy accent that I can't understand. I am so frustrated and angry

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Travian Sfs

Complaint customer service

Rajiv was exceptionally kind , He listened to my complaints. He was understanding and thorough.

He gave 5 star service and ensured that future account verification was easier - with a red suggestions.

Thank goodness for this help!

Suggest less questions and more use of

One time text verification for customers who have disabilities.

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Cons:
  • Difficult to make a complaint
Anonymous
map-marker Toronto, Ontario

BRUTAL company! Worst service I have ever experienced and will be changing over to another provider

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All I can say is if you are with Shaw Satellite or Direct in any way shape or form you need to seriously consider other providers. I have dealt with this brutal company and never in my life have I seen such a disorganized, incompetent organization.

As a professional that analyzes companies for a living, I can say from 30 years experience, this is the worst company I have ever dealt with both personally and professionally.

If I could give negative stars I would without hesitation. Thank you.

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User's recommendation: Don’t touch this company unless you want nothing but headaches

Anonymous
map-marker Calgary, Alberta

I have had nothing but trouble since Shaw merged with Roger’s. Not impressed

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Rogers Rogers Open. Never connects.

Prices are too high, poor customer service from Rogers outlets. Disregard customers wanting paper invoices. I know many people who asked for invoices mailed and instead, had their cable/internet shut off because they hadnt paid their bill.

No invoice maimed and the person doesnt do email or online banking. Very *** system

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User's recommendation: Go with Telus or Bell or find a smaller company. If not, call and call and call until you see an invoice come in the mail

Anonymous
map-marker Surrey, British Columbia

Decrease in service, additional billing.

Recent network upgrade to Shaw system rendered my receiver hardware inoperable. When calling to aquire replacement hardware, was advised there would be an additional monthly rental fee for each receiver that needs to be replaced.

I asked why I had to pay more for a change at their end that was not backward compatible with existing hardware!?!?

I was advised that if I lock my account in for the next 2 years under contract, they would waive the rental fee for 1 replacement receiver.

I don't think it's fair or possibly even legal, to force members into contract. Nor should they be allowed to require hardware upgrade at members expense.

No further communication with Shaw Direct since.

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User's recommendation: Not sure. Too disappointed.

Anonymous
map-marker Toronto, Ontario

Tech support

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Kudos to your employee Sohel Khabik. I've had trouble with PVR for over 2 weeks.

Numerous phone calls, visits to my TV store, many adjustments etc.

My new friend solved the problem in no time. I couldn't be more pleased with his performance.

Thank you Shaw and Sohel,

Marty

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Knoah Zrq
map-marker Vancouver, British Columbia

Terrible internet

Not sure what is going on but the internet outages are ridiculous for the price we are paying monthly

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Linda R Hzt
map-marker Edmonton, Alberta

Won’t accept payment with any method. I do not have a credit card, only a Visa Debit

Shaw Direct Canada - Won’t accept payment with any method. I do not have a credit card,...
Updated by user Nov 21, 2023

It’s not resolved

Original review Nov 21, 2023

System wont accept payment, l dont have a credit card. Im a senior, l have a visa debit, l have tried all methods to pay, nothing works.

I can only pay 68,25 a month, please do not add two months together, just 68.25 must show on my bill.

Please help, l canno pay this if your system will not accept. Thanks

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Pros:
  • No comment

Preferred solution: A bill for each month showing 68.25

User's recommendation: I have none

Resolved
Doug C Axk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aylmer, Ontario

Resolved: Missing channels

I have been trying to contact Shaw for over a hour. No numbers work or busy. This is not first time service with Shaw sucks

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User's recommendation: Do use shaw

Anonymous
map-marker Edmonton, Alberta

Charge unreturned items when they were all returned

I have to waste my time calling in twice in the last two months. Was never acknowledged about the safe return of TV cable box and still charge for TV service.

Then charge $400 for unreturned equipment. Absolutely disappointing when they are so unorganized and completely incompetent.

Then they are now charging me more for my other services. Speechless.

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User's recommendation: Record all transactions with pictures. Triple check all agreements.

Donna L Jeg
map-marker Saint-Laurent, Quebec

Worst service ever!they used to be not too bad

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I tried contacting every way I could for 2 hours to get help.Nothing!

Then tried to send me to a sight for additional fee,which I've been down the road with that sight regarding another different issue.Zero,I mean zero customer service,Absolutely disgusting.I will be contacting Telus tomorrow.Ive been Shaw for over 20 years.so disgusted and frustrated

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Preferred solution: Service

User's recommendation: Not a chance in ***

Donna L Jeg

Because Ive been trying to get mt tv to work for over 2 hours.

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I've tried every way to contact you for hours!Zero,zero,zero results.Beyond disappointing,the run around is ridiculous.I will have to after 20 years switch to Telus

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Preferred solution: Some bloody service when you need it

User's recommendation: Don't,just don't,

Anonymous
map-marker Richmond, British Columbia

Billing

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I called i was being overcharged the gentleman looked into it and rectified ot immediatedly thank you100%

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User's recommendation: 100%

Semira Kjn
map-marker Regina, Saskatchewan

I do not get a monthly statement so please send me one.I do not receive a monthly statement any more. I never k ow when payment is due to be paid.

I was late payong my account because I don't get a statement anymore to tell me when my

payment is due.

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Anonymous
map-marker Amqui, Quebec

Can’t get hold of customer support

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Been trying since 11:30 to get hold of customer service. No one responds. Your virtual service is the worst Ive ever dealt with.

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User's recommendation: Have customers able to get hold of someone