Shaw Direct Canada
Reviews and Complaints

Over one hour on hold to fix same problem that was fixed 2 weeks, we gave up, seems they're more interested in paying hundreds of millions to baseball players, I'll be changing to a service that cares about customers.

Need help was on phone and chat for 2 hours. Know one answered. Ending up driving down to Rogers in mall for help

Trying to reduce my monthly plan, I used online services as requested and now I have to call. I've been on hold for 2 hours since 9am and am still waiting for an agent.

I will be looking at another provider now. This is the worst customer service.

I called in the past and still waited an hour. I'm not sure if this is because they merged with Rogers.

Answer the damn phone. Ive had to waste well over 2 hours waiting for someone to say something. Suggest you get a queque line.

I am trying to cancel my father's account. He recently passed away.

I waited for over an hour on hold twice, no answer.

Third time over 2 1/2 hrs on hold, no answer. Tried the virtual chat, after waiting 45 minutes, was told they can't help you have to call the number that leaves you on hold.

The Shaw phone setup is totally useless because nobody will answer. I was on the phone for over one hour today .

It is absolutely ridiculous that a company the size of Shaw/Rogers cannot have a system that works to reply to customers. I may just cancel my autopay to see what theyll do because I dont to to deal with their ineptitude.

We would like to change our service but it is impossible to get in contact with a customer rep either by phone or chat. I spent hours in que.

with no positive result.

This company is just plain horrible. Government should be doing something about this or allow more competition in so we can unload this service.

Was on phone for 2 hours and chat never got through on either. The worst customer service, well there was never customer service because I never got through.

Drove down to the Roger service in mall. They were great helped use out.

Should have never had to leave our house. Telus is looking better and better.

Yes have someone answer a phone or chat 2 hours on hold ridiculous. Had to drive to store for customer service to help.

They were great. Helped with problem

I noticed on my last couple of bills that the rate per month was changing. I called to speak to a customer service representative and it took two hours before I got to talk to one.

She said the rates were changing to help bring the best services, but when I told her that channels were actually being dropped, not added, she could not tell me how that was better service. I asked to talk to someone who could help (her boss) and she transferred me over. When the automated answering service picked up, they let me know that the department was closed. So much for customer service.

I tried the next day and waited one hour and hung up because I had to go out. I called again the day after that (today) and have not yet gotten to talk to anyone.

It has been an hour so far. I don't remember it being like this before Rogers bought them, but it is very poor service right now.

Simply tried to talk to an agent about seasonal hold. Quit discriminating against seniors who do not have the technical ability to do tasks online. Our money is the same as everyone elses when it comes to paying your bill!

I have tried to contact Shaw many times but could only get prompt to push this number never get to talk to a person

If a company really wants your business after many years of being with that company you should be able to talk to a representative not a machine !!!

Phoned Shaw Direct tech department and told the technician about the hard drive error notice on my tv screen.He took me through the steps and corrected the problem. Then he told me because of what he had to do to fix the problem,I lost EVERYTHING I had taped on the PVR!

Also , I found out, I had to go through all the stations and get rid of all the stations that I was not subscribed to and click off the stations I do not use on the programming guide.

Are you telling me they can't fix This problem without everything being lost on the PVR and then having to reset all the stations?

This is pitiful in this age of technology!

It's time to find another tv provider. Anybody got some suggestions ?

As of this review I have been sitting on hold for over an hour. Shaw has discontinued their very convenient call back customer option.

I have also been waiting for the chat rep. Finally after waiting in the queue and answering their request for account number and pin the chat rep said they have to step away and another rep with be with me shortly. Back in the queue...

number 37! If you have a concern better be prepared to waste your time!!

I'm on LTSS Digital Lite package. In August 2023 it as $20/month.

Just received notice it is going to $36/month. Even with the made up b.s. discounts like Autopay discounts, the increase is 40% Tried calling but had to hang up after an hour.

Tried Live Chat but after half an hour I'm still at queue position 28 when I started at 38. I knew it was going to get bad when Rogers took over Shaw but didn't think they would jack pricing this bad.